SaaS customer retention survey 2020

Customer Retention

This survey is all about SaaS customer retention. And we need your input! Here's the form for you to complete. 👇

Don't worry, we know no one likes sitting filling in surveys, but the more enthusiastic SaaS people (like you!) who complete it, the better your report will be. 🙂

We need you to delve on in and let us know about your thoughts and tactics around:

  • Churn rates
  • Customer success 🙋‍♂️
  • Customer service
  • Onboarding

What do you think? We need you to let us know! And here’s your chance.

The more responses the better! Feel free to share with as many people as you know. The more responses the more detailed an industry report we'll get together for you.