This article was transcribed from Srikrishnan Ganesan’s presentation at the Customer Success Festival in March 2022.
Hey, I'm Sri, one of the founders of a company called Rocketlane. Today we're going to look at how to measure how well you're doing at customer onboarding.
But first, here's a breakdown of our main talking points:
- How's your customer onboarding program?
- Introducing the onboarding maturity model
- Dimension 1: Value orientation
- Dimension #2: Customer experience and delivery
- Dimension #3: Adaptability and orgs
- Dimension #4: Manageability and productivity