State of Customer Success Survey 2021

Customer Success & Onboarding

In a bid to understand the role of Customer Success in 2021, weโ€™re working on The State of Customer Success 2021, a report that dives deep into the structure, function, and skills of CS folks, from all kinds of industries all across the globe. ๐ŸŒŽ

But we need your help to make this report as granular, informative, and juicy as possible! ๐Ÿ‘‡

If you can spare your expertise and a few minutes to fill in the survey below, we can produce an awesome, insightful report, chockful of information, and actionable tips.

Delve in and have your say on:

  • Customer churn
  • Team structures
  • Your influence on shaping products
  • Job satisfaction

Feel free to share with as many CS professionals as you can, the more responses, the better we can shape your report!