> ## Content Index > Fetch the complete content index at: https://www.saasalliance.io/llms.txt > Use this file to discover other available public pages before exploring further. # Your monthly SaaS highlights - URL: https://www.saasalliance.io/saasfix-november-2021/ - Published: 2021-12-01T17:04:14.000Z - Updated: 2021-12-01T17:04:14.000Z - Description: Drive customer retention, achieve true agility and manage the feedback loop in this month's edition of SaaSFix. - Author: Future of SaaS - Tags: Newsletter The temperature outside might be dropping, but our content stays 🔥. From actioning customer retention metrics to tips on managing the feedback loop with Beamer, there’s plenty to keep you going. Thanks ✌️ \- [Emma](https://www.linkedin.com/in/emma-bilardi-09161060/), Content @ [Future of SaaS‌‌‌](https://www.linkedin.com/school/31559381/) --- ## [Customer retention metrics and how to action them](https://www.saasalliance.io/customer-retention-metrics-and-how-to-action-them/?utm%5Fsource=ghost&utm%5Fmedium=newsletter&utm%5Fcampaign=saasfix-november-2021) [![](https://storage.ghost.io/c/e8/90/e890a91f-70d7-413c-b46b-a8fbf39012a7/content/images/2021/12/giphy--5-.gif)](https://www.saasalliance.io/customer-retention-metrics-and-how-to-action-them/?utm%5Fsource=ghost&utm%5Fmedium=newsletter&utm%5Fcampaign=saasfix-november-2021) Tracking retention and measuring churn on a regular basis is vital for a SaaS business to succeed. But, how do successful SaaS organizations measure retention and what on earth do they with the results, I hear you cry? Well, we surveyed 100 SaaS pros to find out how they track, review and utilize retention and churn metrics. [The results](https://www.saasalliance.io/customer-retention-metrics-and-how-to-action-them/?utm%5Fsource=ghost&utm%5Fmedium=newsletter&utm%5Fcampaign=saasfix-november-2021) --- ## [How to run and structure effective agile team meetings](https://www.saasalliance.io/how-to-run-and-structure-effective-agile-team-meetings/?utm%5Fsource=ghost&utm%5Fmedium=newsletter&utm%5Fcampaign=saasfix-november-2021) [![](https://storage.ghost.io/c/e8/90/e890a91f-70d7-413c-b46b-a8fbf39012a7/content/images/2021/12/giphy--6--1.gif)](https://www.saasalliance.io/how-to-run-and-structure-effective-agile-team-meetings/?utm%5Fsource=ghost&utm%5Fmedium=newsletter&utm%5Fcampaign=saasfix-november-2021) It takes most large B2B companies as much as 8 months to launch major campaigns. By adopting an [agile approach](https://www.saasalliance.io/how-to-run-and-structure-effective-agile-team-meetings/?utm%5Fsource=ghost&utm%5Fmedium=newsletter&utm%5Fcampaign=saasfix-november-2021), you can drastically reduce this timeline, as well as significantly improve product development and overall brand awareness. We explore what being truly 'agile' means and how you can achieve it. [Achieve true agility](https://www.saasalliance.io/how-to-run-and-structure-effective-agile-team-meetings/?utm%5Fsource=ghost&utm%5Fmedium=newsletter&utm%5Fcampaign=saasfix-november-2021) --- [![](https://storage.ghost.io/c/e8/90/e890a91f-70d7-413c-b46b-a8fbf39012a7/content/images/2021/12/Vitaly-newsletters--1--1.png)](vitally.io/startup-plan?utm%5Fsource=newsletter&utm%5Fmedium=future-of-saas&utm%5Fcampaign=november-2021-newsletter) Save 60% on all the tools you need to reduce churn, increase expansion, unify all your customer data, and scale a world-class Customer Success organization with Vitally. Get started with the Vitally Startup Partner Program or begin your Free Trial today. [Get started](vitally.io/startup-plan?utm%5Fsource=newsletter&utm%5Fmedium=future-of-saas&utm%5Fcampaign=november-2021-newsletter) --- ## [How to manage the feedback loop](https://www.saasalliance.io/how-to-manage-the-feedback-loop/?utm%5Fsource=ghost&utm%5Fmedium=newsletter&utm%5Fcampaign=saasfix-november-2021) [![](https://storage.ghost.io/c/e8/90/e890a91f-70d7-413c-b46b-a8fbf39012a7/content/images/2021/12/dog-cat-eat.gif)](https://www.saasalliance.io/how-to-manage-the-feedback-loop/?utm%5Fsource=ghost&utm%5Fmedium=newsletter&utm%5Fcampaign=saasfix-november-2021) Most companies would agree that customer feedback is the most effective way to understand your product and the people who are using it day-to-day. However, what they fail to realize is that [collecting that feedback](https://www.saasalliance.io/how-to-manage-the-feedback-loop/?utm%5Fsource=ghost&utm%5Fmedium=newsletter&utm%5Fcampaign=saasfix-november-2021) is just the beginning. Learn about what exactly a feedback loop is and the importance it has towards SaaS businesses. [Manage the loop](https://www.saasalliance.io/how-to-manage-the-feedback-loop/?utm%5Fsource=ghost&utm%5Fmedium=newsletter&utm%5Fcampaign=saasfix-november-2021) --- [![](https://storage.ghost.io/c/e8/90/e890a91f-70d7-413c-b46b-a8fbf39012a7/content/images/2021/12/future-of-saas-membership-banner--1-.png)](https://www.saasalliance.io/signup/?utm%5Fsource=ghost&utm%5Fmedium=newsletter&utm%5Fcampaign=saasfix-november-2021) ## New this month ### Exclusive content - [Abdul Rastagar](https://www.saasalliance.io/value-propositions-that-sell/?utm%5Fsource=ghost&utm%5Fmedium=newsletter&utm%5Fcampaign=saasfix-november-2021), GMT Leader & Marketing Author at Benchling **| Value propositions that sell** - [David Wadler](https://www.saasalliance.io/pricing-your-saas-offering/?utm%5Fsource=ghost&utm%5Fmedium=newsletter&utm%5Fcampaign=saasfix-november-2021), CRO/Co-Founder of Vendorful | **Pricing your SaaS offering** [Membership contentLearn from Saas leaders from companies like Typeform, Zuora, New Relic, Atlassian, Buffer, and more, with your very own biweekly dose of exclusive, membership-only content.![](https://www.saasalliance.io/favicon.png)Future of SaaSAbdul Rastagar![](https://storage.ghost.io/c/e8/90/e890a91f-70d7-413c-b46b-a8fbf39012a7/content/images/2020/09/FoSaaS_exclusive_articles.jpg)](https://www.saasalliance.io/tag/membership-content/?utm%5Fsource=ghost&utm%5Fmedium=newsletter&utm%5Fcampaign=saasfix-november-2021) ### New templates - A sales to customer success handover [template](https://www.saasalliance.io/saas-templates-and-frameworks/?utm%5Fsource=ghost&utm%5Fmedium=newsletter&utm%5Fcampaign=saasfix-november-2021) - The HEART [framework](https://www.saasalliance.io/saas-templates-and-frameworks/?utm%5Fsource=ghost&utm%5Fmedium=newsletter&utm%5Fcampaign=saasfix-november-2021) [SaaS templates and frameworks | Future of SaaSLooking for SaaS templates and frameworks to make your life easier? We’ve got you covered. Become a member for advice, tips, and business growth tactics.![](https://www.saasalliance.io/favicon.png)Future of SaaSFuture of SaaS![](https://storage.ghost.io/c/e8/90/e890a91f-70d7-413c-b46b-a8fbf39012a7/content/images/2020/11/Future-of-SaaS-templates---frameworks.jpg)](https://www.saasalliance.io/saas-templates-and-frameworks/?utm%5Fsource=ghost&utm%5Fmedium=newsletter&utm%5Fcampaign=saasfix-november-2021) ### Give it a whirl Intrigued by membership but need some extra convincing? Here's a couple of templates, on us: - Customer success strategy [template](https://www.saasalliance.io/customer-success-strategy-template/?utm%5Fsource=ghost&utm%5Fmedium=newsletter&utm%5Fcampaign=saasfix-november-2021) - Competitor SWOT analysis [template](https://www.saasalliance.io/competitor-swot-analysis-template/?utm%5Fsource=ghost&utm%5Fmedium=newsletter&utm%5Fcampaign=saasfix-november-2021) --- ## Partner with us [Partner With Us | Future of SaaSMingle with a community dedicated to driving progress in SaaS and get access to brands from the Fortune 500 to some of the world’s fastest-growing organizations.![](https://www.saasalliance.io/favicon.png)Future of SaaSFuture of SaaS![](https://images.unsplash.com/photo-1584463699043-740c40f783d2?ixlib=rb-1.2.1&q=80&fm=jpg&crop=entropy&cs=tinysrgb&w=2000&fit=max&ixid=eyJhcHBfaWQiOjExNzczfQ)](https://www.saasalliance.io/partner/?utm%5Fsource=ghost&utm%5Fmedium=newsletter&utm%5Fcampaign=saasfix-november-2021) Looking to sponsor next month's newsletter? Drop us a line at [sean@futureofsaas.io](mailto:sean@futureofsaas.io)